Customer service

This warranty policy applies to all accessories sold through Revalue My Bag, including jewelry, belts, wallets and toiletry bags. All jewelry and accessories at Revalue My Bag are carefully inspected, authentic pre-owned designer pieces. As these are costume jewelry and delicate materials, we ask you to handle each item with care.

Warranty

No factory warranty applies to earrings, bracelets, necklaces, brooches, or other jewelry items. Revalue My Bag cannot be held responsible for any damage after purchase, such as discoloration, wear, or the loosening of decorative parts. Avoid contact with water, perfume, and cosmetics to maintain your piece in its best condition.

Care Instructions

To preserve your jewelry, clean it only with a soft, dry cloth. Store each item carefully in the provided pouch and box, away from sunlight and humidity. This helps prevent discoloration or damage over time.

Important The following return policy applies only to purchases
made through the Revalue My Bag webshop. Services such as authentications and appraisals are
excluded and cannot be withdrawn or refunded.

Return period

Would you like to return an item? Please email info@rmb5.smvpdev.nl within 7 days of receiving your order, including your order number and reason for return. You then have a maximum of 14 days from the date of receipt to send the item back. Your order can only be returned if the item is sent back in its original, unworn condition — including all labels, accessories and packaging.

Hygiene

For hygiene reasons, jewelry such as earrings, bracelets, necklaces and brooches may not be tried on or worn. Items showing any signs of use or not returned in their original, unworn condition are not eligible for return.

Costs and responsibility

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrectly delivered. The customer is responsible for the parcel during shipment; we recommend careful packaging and insured delivery.

Returns from outside the EU

When returning an item from outside the European Union, please clearly mark the parcel as “Return of goods – no commercial value”. This prevents import duties or customs fees upon re-entry. Any additional costs resulting from incorrect customs declarations cannot be refunded.

Refunds

After receiving and inspecting the returned item, the purchase amount will be refunded within 7 days using the same payment method as the original purchase. Items that do not meet the return conditions may be sent back to the customer.

Most orders are shipped within 24 to 48 hours. Shipping takes place on business days (Monday to Friday).

All orders within the Netherlands are shipped insured with PostNL, with signature on delivery.

Orders within Europe and worldwide are shipped with DHL Express, insured and with signature on delivery.

Once your order has been shipped, you will receive an email with the tracking number, so you can easily track your package.

Revalue My Bag is not responsible for any delays caused by the shipping carrier after the package has been handed over.

Shipping costs are automatically displayed at checkout.

Delivery times per region:
- Netherlands: usually within 1 business day after shipping
- Belgium: 1–3 business days after shipping
- Other EU countries: 3–7 business days
- Outside Europe: usually 7–14 business days